General Volunteers FAQ
Where do I check in for my shift?
Check in at the Volunteer Tent located close to Starbucks on Main Street. Please check-in 15 minutes prior to your assigned shift.
What should I wear?
Please dress appropriately for the weather. Volunteers for Gatekeeper shifts will be exposed to weather. Wear sun-protective clothing and bring sunscreen. Bottled water will be provided. If rain is forecast, bring rain gear or an umbrella.
Can I bring my child with me
Please do NOT bring young children to your assigned shift. There are many Teen Volunteer opportunities if you have a teen interested in participating in the art festival.
Are there ATMs accessible
There are ATMs located in the breezeway between L’Occitane and Origins, Harkins Theatre and in the Hilton lobby.
Will I receive a reminder of my shift location and time?
All volunteers that provided a cell phone number will receive a reminder text message. You will also receive an email reminder 3 days prior to your shift.
Are there special guidelines for volunteers serving alcohol?
Volunteers that serve alcohol may be required to attend a Texas Alcoholic Beverage Commission training session. Alcohol servers must be familiar with and comply with TABC regulations.
For more information p[ease email firstname.lastname@example.org.
I volunteered to be a Gatekeeper - waht do I do?
The primary responsibility of a Gatekeeper is to ensure no one leaves the festival with alcohol. Many Gatekeepers are asked general questions about the festival, so familiarize yourself with the general layout, restroom locations, food and beverage areas and artist areas. Maps are available at kiosks and the Artist Hospitality Tent.
What do I do in the Ticket Booth?
All food, beverage and The Zone activities require tickets. At the Ticket Booth you will sell tickets, handle cash and credit card transactions. Ask adults if they plan to consume alcoholic drinks at the festival. If so, check their ID and give them a wrist band. This saves time at the beverage tents.
What do I say to people unhappy about ticket prices or requesting money back for un-used tickets?
Please remind festival attendees that Art In The Square raises funds for charitable organizations all over North Texas. ALL of the profits are donated to beneficiaries chosen by the Southlake Womens Club. The entire event is 100% organized and run by volunteers. If someone has unused tickets, suggest they "pay it forward" to someone at the festival who may enjoy them.
What if no one replaces me for my shift?
Please contact one of the volunteer coordinators and they will send a replacement ASAP. Contact information will be provided when you check in.
For Ticket Booth Volunteers: Do we accept cash only or are we accepting credit cards?
Cash and credit cards will be accepted for Ticket Sales The credit cards are processed through an app on a smart phone. You will be given instructions on how to download the app prior to your shift.
What if I still have a question that hasn't yet been answered?
Please send an email with any questions or concerns to . email@example.com